Why machines are better at handling public records requests

Government belongs to the people, and federal, state and local agencies have the duty to be as transparent as they can within the law. This task is no longer possible without the use of specialized software to handle public records requests. 
To handle public records requests, many (mainly federal) agencies, have adopted these technologies to great effect. In this white paper, we explain why we urge all agencies to use advanced  technologies to process public records requests have nothing to do with cost, or even the cost-effectiveness of specialist software.

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