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Site Reliability Engineer

Amsterdam, the Netherlands

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Over the past 30+ years, ZyLAB has been working closely with corporations, law firms, and governmental agencies to deal with regulatory requests, high frequency eDiscovery, M&A, contract discovery and review, FOIA and Public Records Requests, investigations, and audits. ZyLAB’s integrated and customer-centric approach to eDiscovery has resulted in a scalable, proven, and award-winning eDiscovery platform: ZyLAB ONE eDiscovery.

ZyLAB uses the latest Artificial Intelligence and Data Science tools to accelerate truth-finding missions along the typical dimensions Who, When, Where, Why, What, How, and How Much.

Our ZyLAB ONE eDiscovery platform contains the most powerful full-text search for legal and investigative applications, but also houses a wealth of other technology such as text-mining to machine translation, audio search, topic modeling and machine-learning. Using agile work methods, we roll our bi-weekly SaaS updates holding new functionality and based on the most secure and latest developments tools and standards. We continue to stay ahead of the market by preparing ourselves for the next generation of Big Data using the latest data science insights.  We work closely with universities around the world to test new ideas and fine-tune existing paradigms.

As an SRE, you will be dedicated full-time to creating software that improves the reliability of the ZyLAB systems in production, fixing issues, responding to incidents and usually taking on-call responsibilities. You will be part of ZyLAB Cloud Ops team and work closely with R&D, Support and Service Delivery management.

Your main tasks and responsibilities

  • Building software to help operations and support teams
  • Fixing support escalation issues in production
  • Monitoring and alerting in production (App, Sec, Infra, container orchestration)
  • Automation, support toolset, reporting, customer/tenant insights
  • Documenting “tribal” knowledge and sharing knowledge with Cloud-Ops and Development

What we offer

  • Work in an agile DevOps environment using the latest technologies
  • A team-oriented, collaborative environment
  • An environment to continuously improve and enhance the existing solution & processes
  • Ability to work on our innovative technology platforms for advanced search, eDiscovery, Professional Text Mining, Automatic Translation, and data visualization
  • Ability to learn new technologies and work on different projects
  • Growth path with training and certification tracks

Desired Skills & Experience

  • At least 5 years of experience in software development
  • 3+ years of experience as DevOps or SRE
  • Azure knowledge and experience (Azure DevOps, pipelines, AKS)
  • Containers and container orchestration experience is a plus
  • Experience in Microsoft technologies including IIS, Azure, Active Directory and Microsoft SQL/ Exchange/SharePoint Servers in clustered & distributed environments
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills.
  • Passion for technology as well as helping customers and team members.

We are looking for people who have broad technology experience, a strong passion for efficiency & reliability, new technology and great communication skills!