In 2010 while working at ZyLAB, Mary Mack had started a podcast series which was very well received.

When it comes to effectively teaching technology, we focus on three areas of content: Vocabulary, Concepts and Procedures. The idea of this so-called “VCP Inventory” was introduced by Elliott Masie in his Computer Training Handbook: “Strategies for Helping People to Learn Technology”. In addition…

Years ago, I had a bad certification habit. It started, harmlessly enough, with CompTIA's A+ and Network+ as my gateway. Since those certs counted as electives for Microsoft's MCSA, it only seemed logical to begin taking Microsoft exams. (Of course, the MCSA was really just a stop on the road to…

I'm going give you some advice, but you have to promise you won't tell your ZyLAB Instructor that I told you this. Here it is: if you are attending an instructor-led ZyLAB training class, joining a remote training session or participating in an on-line Lunch-and-Learn, don't worry about remembering…

During Legal Week 2018, I watched the keynotes, attended some sessions, and walked around the exhibition halls, but spent most of my time in the ZyLAB Booth. I enjoyed being in the booth. In part because I could spend quality time with some of my Amsterdam-based colleagues (we usually only connect…