The 2012 Managing Government Records Directive (M-12-18) instructs federal agencies to establish and maintain appropriate recordkeeping and records management practices while transitioning completely to electronic systems capable of meeting 21st-century demands.
With every new purchase of technology related to records management, federal agencies are directed to consider its abilities to optimize the agency’s processes for responding to Freedom of Information Act (FOIA) requests. The best technologies will help agency employees:
Almost every federal, state, county, and city government agency can improve upon its procedures for responding to public records requests (PRRs). Adopting modern technology tools adds efficiencies such as significantly reduced document review times and much more accurate search results that simply cannot be achieved by any other means.
The National Archives & Records Administration (NARA) maintains permanent archives of the federal government records and is in large part responsible for ushering agencies into the new digital era.
The White House said in its Reform Plan that “The continuing need to support paper-based processes diverts resources away from investments in a modernized electronic records management system. Without focused attention to this challenge, NARA and agencies will face inadequate electronic records systems and protocols, leading to higher costs and lost records, as well as deficient practices and services for paper records.”
It’s been noted in recent years that over 75% of the government’s IT budget is spent on maintaining outdated legacy systems. These stats may lend a feeling of scarcity when considering new technologies. But, they should also inspire a sense of urgency. Because as NARA’s data shows, many drivers of these expenses will only continue to multiply.
A modernized approach that includes newer technology tools is needed to avoid lost or misplaced records that hinder the ability for agencies to respond thoroughly to public records requests. With improved technology, agency employees are also empowered with the critical tools needed to achieve success in their records management improvement endeavors.
But how can government officials of any government agency -- federal, state, or local -- make the wisest choices when it comes to which technology tools they select to manage records and respond to public records requests more effectively? What factors should they consider?
Any technological solution will need to offer sufficient capabilities in 5 key areas related to responding to FOIA and public records requests:
Financial: Are savings in time and cost achieved? Is there room to improve in areas that save employee time and effort?
Quality & Risks: Can employees search all agency records with tools powerful enough to deliver accurate results? What files may be missed? Which remain inaccessible?
Ease of Use & Automation: Is the technology user friendly? Do the tools relieve the burdens and stresses on employees?
Security: Are records safe against hacking and unintentional leaks? Is there an unacceptable potential for accidental disclosure of private or exempt information?
Processes & Collaboration: Are workflows simplified and improved? Can internal departments and outside agencies easily collaborate and share information?
Download the white paper, Take Control of Public Records Requests: A Maturity Model to learn more about the various methods and tools agencies use today to prepare responses to FOIA and PRRs, from wholly manual practices to totally optimized, “smart fact-finding” abilities delivered by advanced technologies.
The Maturity Model provides a comparison framework for agency officials to evaluate technology options based on the five key areas above. Read it and see which tools your agency needs to more easily manage electronic records in the digital era and deliver fast, accurate public records disclosures.