Privacy Policy

Last revision date: Dec. 9, 2014

ZyLAB North America, LLC ("ZyLAB") recognizes the importance of protecting your privacy. The following privacy policy ("Privacy Policy") describes what information ZyLAB collects, how ZyLAB collects that information, and how ZyLAB stores, uses, transfers, and discloses (collectively "Uses") the collected information. This Privacy Policy is subject to ZyLAB's Terms and Conditions ("TAC"), which can be found at the bottom of the web site home page. You should print a copy of this Privacy Policy for your records, and you should also know that ZyLAB may update or amend this Privacy Policy from time to time as ZyLAB deems necessary. When ZyLAB updates or amends its Privacy Policy, we will post the revision date of the updated or amended Privacy Policy at the top of the document..

Affiliate, Partner And Third-Party Web Sites

This Privacy Policy applies to this web site only. To the extent that this web site permits you to link to other web sites of ZyLAB's affiliates, partners, or other third-parties, separate privacy policies may apply to those linked web sites. Those separate privacy policies may contain different terms that are not the same as those terms contained in ZyLAB's Privacy Policy. Your access to and use of such linked web sites through links that are provided on this web site are not governed by this Privacy Policy. Rather, your access to and use of such linked web sites are governed by the privacy policies in those linked web sites, and ZyLAB expressly disclaims any and all responsibility for your access to and use of such linked web sites, as well as for any use of the information that you may provide, or any information that may be collected about you, at such linked web sites.

Purpose Of Collection Of Personal Information

Personal Information is data that can be used to uniquely identify or contact an individual. ZyLAB collects Personal Information in order to complete online transactions that you may place with us, and also to act upon instructions that you may give to us.

What Personal Information ZyLAB Actively Collects

  • When you register to receive periodic email correspondence from us or to download information from our website, or to give us instructions regarding your account, we may collect Personal Information that includes, but is not limited to, your name, company name, physical mailing address, your email address, and phone number(s).
  • When you complete a transaction with us, such as purchasing a product or entering into a services agreement, we may collect Personal Information that includes, but is not limited to, billing information such as credit card numbers and security codes, shipping information and contact information. We do not collect social security numbers.
  • When you attend trade shows or other events, we may collect Personal Information that includes, but is not limited to, your name, company, address, email address, work address, and phone numbers.

What Personal Information ZyLAB Passively Collects : Cookies And Other Technologies

ZyLAB's web site, online services, applications, email messages, and advertisements, if any, may use "cookies" and other technologies such as pixel tags and web beacons (pixel tags and web beacons are together known as "Other Technologies") to collect information about you. A cookie is a small data file stored on the web browser on your computer's hard drive. A cookie associates the identification numbers built into the cookie with information about you that you have provided to us. This association allows us to recognize who you are when you arrive at our web site. Other Technologies tell us where on our website you have visited, counts how many users visited certain web pages within our web site, and measures the effectiveness of advertisements, if any, and web searches.

Like most web sites, we also automatically collect some tracking information and store that tracking information in an anonymous, aggregated and non-personal format. This tracking information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), operating system used, date and time stamps and click stream data. We use this tracking information to understand and analyze trends, to administer our web site, and to learn about user behavior on our web site. However, ZyLAB may use IP addresses to identify you when ZyLAB feels, in its sole discretion, that it is necessary to enforce compliance with its TAC, this Privacy Policy, to protect its services, Web Site, systems, information, employees, business partners, affiliates, users, customers or others, or when required by law.

Disclosure Of Personal Information To Third Parties

As a general rule, ZyLAB does not share with or disclose to any third parties any specific Personal Information, except (a) as otherwise described in this Privacy Policy, (b) when ZyLAB has your permission, or (c) under special circumstances such as, but not limited to, when ZyLAB believes in good faith that the law requires such disclosure, or when the disclosure will protect the safety of others.

Affiliates: ZyLAB may share any or all of your Personal Information with and among its affiliated or related entities, including ZyLAB affiliates located in the EU and elsewhere. Any onward transfer of your Personal Information is pursuant to the Safe Harbor Privacy Framework, discussed later in this Privacy Policy. The transfer of your Personal Information to our affiliates is done to allow these entities to offer you information about their businesses, products or services that may be of interest to you, or for other lawful business purposes.

Business Partners and Service Providers: ZyLAB may share your Personal Information with companies which provide services such as, but not limited to, online chat, product promotion via email, order fulfillment, e-commerce, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in products and services, information processing, conducting customer research or satisfaction surveys, and online job applications. These companies are obligated to protect your Personal Information.

Other: ZyLAB may, if required by law, legal process, litigation and/or requests from public or governmental authorities, disclose your Personal Information. We may also disclose Personal Information about you if we determine, in good faith and in our sole discretion, that such disclosure is necessary for purposes of national security, law enforcement, the prevention of a crime, or other issues of public importance. We may also disclose Personal Information about you if we determine, in our sole discretion, that it is reasonably necessary to enforce the TAC, or to protect our operations or users. Additionally, in the event of a corporate reorganization, merger or acquisition, or sale, we may transfer any and all Personal Information we collect to a relevant third party.

Opting Out : How You Control The Use Of Your Personal Information

In the event you decide that you want to opt out from ZyLAB's use of your Personal Information that you previously provided to ZyLAB, you may opt out of our use of your Personal Information by notifying ZyLAB by email at:

Integrity, Protection And Retention Of Your Personal Information

While ZyLAB endeavors to protect your Personal Information, we cannot warrant the security of any Personal Information, and ultimately you provide your Personal Information to us at your own risk. ZyLAB uses industry standard efforts and security practices to safeguard your Personal Information, and we use commercially reasonable efforts to use different security measures designed to protect your Personal Information from access by unauthorized persons. Some of those measures include, but may not be limited to, encryption, firewalls and use of Secure Socket Layers (SSL). ZyLAB retains your Personal Information for the period necessary to fulfill the purpose for which it was collected, as outlined previously in this Privacy Policy, unless a longer retention period is mandated or permitted by law.

United States Department Of Commerce Safe Harbor Certification

ZyLAB complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. ZyLAB has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ZyLAB's certification, please visit We have a mechanism for you to access, correct, or update your Personal Information, as described below.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, ZyLAB commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact ZyLAB at 7918 Jones Branch Drive, Suite 230, McLean, VA 22102 USA, Attn: Mary Mack. For complaints that cannot be resolved between ZyLAB and the complainant, ZyLAB has agreed to participate in the dispute resolution procedures of the panel established by the European data protection authorities and the Swiss Federal Data Protection and Information Commissioner to resolve disputes pursuant to the Safe Harbor Principles.

Access To Personal Information

There may be times that you wish to access your Personal Information. ZyLAB makes good faith efforts to provide you with access to your Personal Information so you can instruct us to correct or update the Personal Information if it is inaccurate, or delete your Personal Information if ZyLAB is not required to retain it by law or for a legitimate business purpose. To receive a copy of your Personal Information, or to provide instructions to us on what you want corrected or updated, send us an e-mail at:


This web site is not intended for use by children. ZyLAB does not knowingly solicit or collect Personal Information from children under the age of 13. If you are under the age of 18, you must obtain the consent of your parent or guardian to use this web site.

Changes To This Privacy Policy And Notification To You

ZyLAB reserves the right, in its sole discretion, to make changes to this Privacy Policy. When we make changes to the Privacy Policy, we will revise the “Last Revision Date” field at the top of the Privacy Policy so you know the most recent version of the Privacy Policy and when the changes became effective. We encourage you to periodically review the Privacy Policy to be informed of any changes.