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ZyLAB Solution Tackles Paperwork Challenge; Helps Track and Process
Manufacturer's Ordering, Billing and Delivery Information
July 12, 2004 - McLean, VA - ZyLAB, an established market
leader of document imaging and information retrieval software, today
announced that R&F Metals, a manufacturer of iron, metal, and
vinyl ornamental railings for builders, contractors and homeowners
has implemented and is using the ZyIMAGE document management system.
R&F Metals called on Light Industries, a ZyLAB reseller and
full-solutions technology provider with customers throughout the
mid-Atlantic region to provide a solution to address the manufacturer's
paperwork challenge.
R&F Metals required a solution to help it efficiently and accurately
track and process all vital ordering, billing and delivery information.
After a thorough analysis of R&F Metals' business challenges,
Light Industries provided the manufacturer with ZyIMAGE - a robust,
scalable and affordable document management system. ZyIMAGE has
enabled R&F Metals to manage, share and retrieve information
online, in the main office as well as at remote locations. As a
result, R&F Metals has seen significant savings in labor and
storage costs as well as increased staff productivity and improved
customer service.
"Our challenge was using non-automated processes and managing
large amounts of paperwork, which were slowing down customer service
and filling up limited office space. ZyIMAGE allows our employees
from any location to manage, share and retrieve documents online,
quickly and securely," said Lee Flynn, Operations Manager,
R&F Metals. "Before implementing ZyIMAGE we faced many
of today's typical business challenges when relying on lots of paper
documents. Now, all of these paper documents are online in their
original formats and we can easily and quickly obtain information,
thus resulting in improved customer service and overall operational
efficiency. No organization should be without this type of solution."
In implementing this enterprise-wide ZyIMAGE solution, Light Industries
scanned and indexed all paper-based documentation, including handwritten
customer order sheets, invoice contracts, delivery receipts, and
so on. As part of the ZyIMAGE solution, the Light Industries team
then provided disaster protection, remote access to paper-based
and electronic documents and the ability to share documents via
R&F Metals' network. Key benefits from this implementation include
improved search and retrieval capabilities; reduced paper; instantaneous
(onsite and remote) access of information including notes/details,
past history, and pricing; decreased errors in customer orders and
improved customer service; and increased staff productivity and
business efficiency.
About Light Industries
Light Industries offers network and security services, custom web
and software development, customer relationship management, and
niche consulting services to small to mid-sized organizations and
divisions of larger organizations in the Mid-Atlantic region. With
over 20 years of experience, it is ranked as one of the top technology
companies in the Greater Baltimore region. For more information,
please visit the Web site at www.lightindustries.com.
About ZyLAB
Founded in 1983, ZyLAB is the leading provider of document imaging
and paper filing software that helps Global 2000 companies and governments
digitally file and manage millions of pages of paper and electronic
documents. ZyLAB's comprehensive investigative capabilities, with
its high quality search and retrieval features supporting over 200
languages, gives users the ability to organize and easily share
all information online.
With over 7,000 installations worldwide and over 300,000 users,
ZyLAB has a wide breadth of experience and knowledge across a variety
of different industries and business applications. Our clients include
such US Government organizations as the FBI, Department of Homeland
Security, Department of the Treasury, Department of Justice, SEC,
Department of Agriculture, Department of Commerce, IRS, Nuclear
Regulatory Commission, Department of Labor, State Department, Amtrak's
OIG, Office of Personnel Management, Department of Defense and all
branches of the US military, as well as such well known companies
as the New York Stock Exchange, Pepsico, Riggs Bank, Anheuser-Busch,
and Walt Disney. The company has offices located in McLean, Virginia,
and in the U.K., Germany, Spain, France, the Netherlands, Singapore
and Australia to provide local service to its global client base.
For more information visit www.zylab.com - document management
Media Contact:
Evan Weisel
Welz & Weisel Communications
P: 703-323-6006
evan@w2comm.com
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