Questions & Answers

For more information about specific ZyLAB solutions, go to the Information Center.


Q
What does ZyLAB do?

A

ZyLAB develops and markets Information Access Solutions that enable users to digitally archive, search, investigate, organize, manage and share all their paper and electronic files, including multimedia and e-mail messages and their attachments, in a secure and stable XML based platform.



Q
What are some typical solutions ZyLAB can offer?

A

Some of our top-selling, award-winning solutions include:

  • e-Discovery and e-Disclosure -- offers advanced discovery and disclosure tools for law enforcement, prosecutors, courts, lawyers, forensic accountants and (corporate) legal counsels.
  • Data Monitoring -- offers high quality capturing, monitoring, search, retrieval and alerting functionality for all kinds of data streams monitored by intelligence and security agencies.
  • Corporate Legal Solutions (for corporate secretaries, corporate counsels, and mergers and acquisitions teams) -- provides a full array of solutions that support contract management, data room creation, litigation, case management, and other legal-file control activities conducted by corporate secretaries, lawyers and legal counsels.
  • Professional Back-office Management -- offers several options to bundle applications that handle contract, project management, correspondence management, records management and other back-office management activities common in both the corporate and public sector (schools and universities, local governments, construction firms, maintenance teams, manufacturing, finance, HRM and so on).
  • Knowledge Management (R&D and Business Intelligence) -- contains tools that solidify the security and availability of vital research and development and intelligence files in corporate environments (particularly sectors such as pharmaceutical, manufacturing and engineering).
  • Historical Archives -- enables an open, long-term yet stable environment for archiving and searching huge repositories; a perfect, flexible solution for publishers, libraries and newspapers (with optional clipping tool).


Q
How is ZyLAB different from other vendors? What makes it unique?

A
  1. ZyLAB customers don’t require a database for storage; all data is stored in an open XML framework: the ZyIMAGE Information Access Platform (IAP). Databases can certainly be used, but they are not mandatory.
  2. ZyLAB has a long tradition of expertise in searching electronic files, which we’ve used to create the best search engine on the planet for paper and e-mail..
  3. ZyLAB has the most advanced, integrated solution between search and content management technology.
  4. The ZyIMAGE platform has a truly modular architecture, so customers buy and use only what they need and also can benefit from fast and easy deployments (from just a couple of days to a few weeks).
  5. ZyIMAGE solutions have a strict vertical-market focus, supported by comprehensive professional services and expert support. ZyLAB is a niche player, but the good news is that our niche is exploding!
  6. ZyLAB has over two decades of experience and is privately owned, financially stable and has a huge customer base.
  7. ZyLAB has proven, award-winning technology.


Q
How long has ZyLAB been in business?

A
ZyLAB has been in business for almost 25 years, having been founded in Chicago, IL, in 1983.


Q
How many employees does ZyLAB have?

A
ZyLAB has 90 employees worldwide. More than half of these employees are in R&D and customer service and support.


Q
Is ZyLAB a publicly traded company?

A
No. All ZyLAB shares are owned by ZyLAB management and employees. ZyLAB's revenues have continually grown at high rates without the need for external investment capital. Within this financial structure, ZyLAB has been able to focus on long-term growth, stability and the best interests of all its stakeholders: customers, employees, and shareholders.


Q
Where is ZyLAB located?

A
ZyLAB's headquarters are in Vienna, Virginia and Amsterdam, the Netherlands. ZyLAB also has regional sales offices in Singapore, Sydney, Düsseldorf, Paris, Barcelona, and London.


Q
How is ZyLAB's financial standing?

A
ZyLAB has always been a profitable company and continues to enjoy healthy and stable growth. Our revenue for 2007 was $17,000,000.


Q
Who are ZyLAB's clients?

A
ZyLAB has over 350,000 users at over 7,500 installations worldwide, across all business sectors, both public and private. Please see the Clients section on our Website for more information.


Q
Who uses ZyLAB and in what way?

A
Please see the Case Studies section of our Website for some stories about successful integrations of ZyIMAGE solutions.


Q
Is ZyLAB an ethical and lawful company?

A
For our entire existence, ZyLAB has made professionalism, honesty and integrity a key component of our business model.


Q
Does ZyLAB use resellers and/or have a partner program?

A
ZyLAB has several authorized resellers and authorized document conversion partners throughout the world, as well as a solid partner program for designated strategic areas. Both resellers and partners play a vital role in the ZyLAB strategy but only if they can offer added value to ZyLAB products and customers.


Q
Who are ZyLAB's competitors?

A
Certainly, each functional area in which ZyLAB is positioned is highly competitive. But not only do we offer the best technology at the best price in each of these functional areas, no competitor can offer all of technology that we can within a single solution.


Q
Does ZyLAB have global reach?

A
Yes. Whether through our local representatives or our reseller network, we can provide and support our solutions anywhere around the world.


Q
What is the typical ROI on a ZyLAB investment?

A
On average, a typical ROI for our customers is between 3-6 months.


Q
How many languages does ZyLAB support?

A
For converting and researching information, ZyLAB supports over 200 languages, including Arabic, Farsi, Chinese, Japanese and Korean. We have localized our interface into 26 languages and now offer automatic translation capabilities for 30 languages to/from English.


Q
Can ZyLAB solutions be easily integrated with existing systems and software?

A
ZyLAB software's open structure and open storage format make our software easily integrateable with existing systems such as CMS, CRM, ERP, HRM, Financial Systems and Portal Solutions. Please see the White Paper section of our Website for more information.


Q
How do ZyLAB solutions address security issues?

A
ZyLAB offers a full set of security capabilities, from standard NTFS security to document-level security and functional security and user roles, all with optional automated synchronization with, for instance, users’ Active Directory. In high-security environments, the ZyLAB XML Repository can be transferred to a database environment to benefit from DMZ, VPN, encryption and additional security layers.


Q
Do you need a database to run ZyLAB solutions?

A
No. We do not use a database for data storage, although we do use a search database (an index). This database is not a traditional type with fixed records and fields; rather, it is a highly optimized search database suited for full-text retrieval. Several databases are used in the program to store additional structures, such as the table of contents, bookmarks and concepts. An option also exists to store key fields and data, if required. If additional security is needed, the ZyLAB XML Repository can be transferred to a database environment.


Q
How much does a ZyLAB solution cost?

A
A typical ZyLAB solution including licenses, professional services and maintenance and support is $50,000. The price can be lower or higher depending on the exact requirements of a customer.