Pinpoint Critical Information within Voicemails or other Audio

Searching audio content is often overlooked despite the fact that voice communications, such as traditional fixed-line, VOIP, mobile, and specialist platforms like Skype or MSN Live, are a fixture in today’s business operations. The ZyLAB Audio Speech Search Engine enables users to quickly, accurately, and cost-effectively search large volumes of audio data to return relevant results – just like more traditional forms of Electronically Stored Information (ESI).  Simply identify and collect audio recordings from various sources (with ZyLAB Analytics Bundle ), then, rather than manually processing, reviewing and analyzing the audio, the ZyLAB Audio Search Bundle does it for you with far greater efficiency and effectiveness.

Features & Functions

  • Phonetic search
  • Easy-to-use desktop application for audio search and review
  • Support for industry-standard audio formats, including G711, GSM6.10, MP3 & WMA
  • Fast iterative search; Search and retrieve keyword hits from 8 hours of audio in less than 1 second
  • Built-in media player for audio review with direct access to search hit clips
  • File-based tagging to enable audio record classification and identification
  • Dataset filtering based on tags to enable iterative reduction of audio records
  • No dictionary dependence, meaning that the terms used for search face no restrictions (places, people, products, brands and jargon are all useable search terms)
  • Support for the use of multiple search terms and combinations of terms providing contextual searches
  • Flexible XML export plug-in framework to create custom data interfaces and leverage the results of audio analysis in downstream tools.

Benefits

  • Overcomes limitations of Speech-to-Text technology
  • Accelerates turnaround; A search using phonetic recognition technology will run up to 80,000x faster than real time
  • Works around the clock without mistakes or omissions
  • Reduces the burden on human resources and related costs
  • Enables multiple audio recordings to be analyzed simultaneously
  • Overcomes human fallibility and limited attention span
  • Preps the audio content archive at rates up to 80x faster than real time
  • Ranks the match quality for every query to aid in the selection process.

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